Introduction of a new website to improve perception, transparency and communication between the Hotel and Guests. New proprietary hotel game ‘Arłamów without a curtain’, which allows visitors to get to know the property and its history better. Holistic MICE - a new business offer for conference groups. Thanks to a healthy menu, active breaks, morning yoga, evening saunas, massages during breaks or sports activities, participants get much more out of each meeting. At the Arłamów Hotel we take care to maintain a balance between work and rest, as a result of which meeting participants have more energy and inspiration to implement new knowledge in their professional work. Arłamów Excellence Club - training of managerial staff; series of training sessions for many departments in the Hotel; cooperation with hospitality experts to improve the quality of services provided by the Hotel. Changing the structure at the Hotel to streamline work and improve the quality of guest service. Arłamów MICE Games II - organisation of the second industry meeting for event agencies. Arłamów Business Challenge II - another edition of a meeting for representatives of the largest companies and corporations from all over Poland. Increasing the number of beds in the rooms to increase the comfort of stay for families with children. Reconstruction of the event spaces in order to make moving around the Hotel more comfortable - new stairs on the Patio. Introducing SPA Arłamów's own brand of cosmetics and a brand of luxury cosmetics - Aromatherapy Associates London.